Effective Date: 20th Oct 2020

At Doonock.com, we aim to provide fast, reliable, and transparent shipping for all our customers. This Shipping Policy outlines how we handle orders, delivery, and related concerns.

1. Order Processing

  • All orders are processed within [1–3 business days] after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been processed and shipped.

2. Shipping Methods and Delivery Times

We offer free shipping in India. Delivery times are estimates and may vary due to factors like weather, customs, or carrier delays.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on your location, order weight, and chosen shipping method.

  • Free shipping promotions (if any) will be applied automatically at checkout.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can use this number to monitor the delivery status on the carrier’s website.

5. International Shipping

  • Customs duties, taxes, or import fees may apply depending on your country.

  • The customer is responsible for paying any additional charges imposed by the destination country.

6. Shipping Restrictions

  • We currently ship to most countries worldwide.

  • Certain regions may be restricted due to shipping regulations or logistical issues.

  • If your location is restricted, you will be notified during checkout.

7. Lost or Damaged Packages

  • Lost Packages: If your package does not arrive within the estimated delivery time, please contact us at support@doonock.com. We will work with the carrier to locate it.

  • Damaged Packages: If your order arrives damaged, please notify us within [48 hours] of delivery. Provide photos of the damaged items for faster resolution.

8. Changes to Shipping Policy

  • Doonock.com reserves the right to update or modify this Shipping Policy at any time.

  • Changes will be reflected on this page with a new Effective Date.

9. Contact Us

For any questions regarding shipping, please contact us at:

Email: support@doonock.com